Privacy policy

Privacy Policy

WriggleBum values its customers’ privacy and only collects, uses and stores your personal information in accordance with this Privacy Policy.

Why does WriggleBum collect personal information? 
Wrigglebum collects your personal information so that we can provide you with purchased goods and services.

In other cases, we may collect your personal information to enable us to:

  • providing our website, product and services to you
  • billing you for purchasing or using our website, products or services
  • responding to any enquiries or comments you might submit to us
  • communicate with you;
  • improve your experience with us;
  • notify you about our new products and services, discounts, promotions or upcoming events;
  • any other purpose you have consented you; and
  • any use which is required or authorised by law.

If, at any time, you wish to stop receiving communications from us, you can advise us by unsubscribing via the link in the email or by contacting us at hello@wrigglebum.com.au

What sort of ‘personal information’ does WriggleBum collect? 
Depending on the circumstances of collection, WriggleBum may need to collect any or all of the following information from you:

  • name and postal address;
  • email address;
  • social media name and page; and/or
  • contact number
  • any of he personal information that maybe required in order to facilitate your dealings with us.

We do not collect your financial information, bank account details or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy.

How does this collection occur? 
Direct collection 
WriggleBum generally obtains your personal information directly from you – either in writing or over the phone. This occurs when you:

  • provide us your information when you purchase (or enquire to purchase) products or services;
  • ask us for more information about our products or services; and/or
  • make a refund, return or other claim.

Website collection 
WriggleBum’s website also collects the following non-personally identifiable information from your computer, including, but not limited to:

  • browser type, version and language;
  • operating system;
  • pages viewed while browsing the Site;
  • page access times; and
  • referring website address.

WriggleBum uses this information to help us understand website traffic and webpage usage.

By using WriggleBum’s website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

WriggleBum also connects to social media sites such as Facebook, Instagram, Pinterest and Twitter. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service.

If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

What if you don’t want us to collect your personal information? 
You do not have to provide WriggleBum with your personal information unless you want to. However, if you choose not to provide us with your personal information, we may be unable to provide a product or service or respond to any enquiries you may have. 

How does WriggleBum use customers’ personal information and when do we disclose this information? 
Any personal information collected or received by WriggleBum will only be used for the stated purpose for which you provided it to us.

Direct marketing 
On occasion, WriggleBum may send out marketing emails with information about new products or promotions. We will only do this if you have signed up to receive such communications.

If, at any time, you wish to stop receiving marketing emails from us, you can advise us by unsubscribing online or by contacting us at info@wrigglebum.com.au

Disclosure to third parties 
WriggleBum will never use your personal information contrary to this Privacy Policy but on some occasions, we may need to disclose your personal information to third parties. This includes:

  • for the purpose it was collected – for example, WriggleBum may occasionally need to hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. WriggleBum takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information;
  • to enforce our legal rights;
  • to enable them to provide services to us, including technology, data storage, website hosting, marketing, operations and customer service; or
  • if we are required to do so by law.
  • Your information will be shared with our payment provider.
  • We may disclose your information to any external business advisors, lawyers, insurers or auditors.

Cookies
Our website may use cookies that help us track your website usage and remember your preferences.

You can disable cookies through your internet browser, but if you do so, you may not be able to fully experience the interactive features of the website.

Storage of personal information 
Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information.

Destruction of your Information 
Once WriggleBum no longer requires your personal information for the purposes stated in this Privacy Policy, or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify your details as soon as practicable.

How can you request WriggleBum to destroy your personal information? 
If you would like to request WriggleBum to delete or destroy your information, please contact us at hello@wrigglebum.com.au to discuss.

Access to your information 
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. WriggleBum reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Feedback and Complaints – Contact 
We welcome your comments regarding this Privacy Policy.

If you have any questions about this Privacy Policy, would like further information or want to make a complaint, please contact us via email at hello@wrigglebum.com.au